Return & Replacement Policy
Company Name: Shivam Garments
GST Number: 03AUDPS9395K1ZY
Address: BXXIV, 2075, St. No. 3, Kuldip Nagar, Basti Jodhewal, Ludhiana – 141007/141008, Punjab, India
Mobile: +91-9317623857
Email: nk.traders771@gmail.com
At Shivam Garments, customer satisfaction is important to us. However, due to the nature of garment products and different supplier terms, Return & Replacement policies are not uniform across the entire website. This policy explains the general return and replacement conditions applicable to orders placed with us.
By placing an order, you agree to the terms mentioned in this Return & Replacement Policy.
Return and Replacement eligibility varies from product to product.
Customers are required to carefully check the Return & Replacement terms mentioned on each individual product listing before placing the order.
Many product listings may be marked as “No Return” and “No Replacement.” In such cases, returns or replacements will not be accepted once the order is placed and delivered.
The return or replacement eligibility displayed on the product page at the time of purchase will be considered final and binding.
A return or replacement may be accepted only if the product listing allows it and if the following conditions are met:
The product delivered is damaged, defective, or incorrect.
The request is raised within the return/replacement window mentioned on the product page.
The product is unused, unwashed, and in original condition.
All original tags, packaging, and invoice are intact.
Return or replacement will not be accepted in the following situations:
Products marked as No Return / No Replacement on the listing.
Items returned without original tags, packaging, or invoice.
Products that have been used, washed, altered, or damaged after delivery.
Requests raised after the allowed return window has expired.
Products purchased during clearance or special sale, unless otherwise specified.
If your product is eligible for return or replacement as per the listing:
Contact our support team via email or phone within the allowed return period.
Provide the following details:
Order ID
Product name
Reason for return or replacement
Photos or video proof (mandatory for damaged or incorrect items)
Our team will review the request and confirm approval or rejection within 2–3 working days.
Approved returns may be scheduled for pickup or may require self‑shipping, depending on location and logistics availability.
If the return is due to an error from our side (wrong or damaged product), return shipping costs will be borne by Shivam Garments.
In other cases, return shipping charges may be borne by the customer or adjusted from the refund amount.
Replacement is subject to product availability.
If replacement stock is unavailable, a refund or store credit may be issued where applicable.
Replacement orders are processed only after the returned product passes quality inspection.
Refunds will be processed after successful inspection of the returned product.
Refunds are generally processed within 7–10 working days to the original payment method.
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or UPI.
All returned items undergo quality inspection. Shivam Garments reserves the right to reject returns if the product does not meet the required return conditions. Rejected items may be shipped back to the customer.
Shivam Garments reserves the right to update or modify this policy at any time without prior notice. Updated terms will be effective immediately upon publication.
For any return or replacement related queries, please contact:
Shivam Garments
